Help

Support

Email support@cuttheline.club and we'll get back to you, usually within one business day. On event nights, contact the club directly for anything at the door.

Common questions

Can I get a refund?

All sales are final. You get a full refund only if the club cancels the event. No-shows are not refunded. See our Terms.

What do I need at the door?

Your ticket in the app and the same physical ID you added when you booked. Every guest must meet the club's entry requirements and be 21 or older.

Can I change or upgrade my section?

You can upgrade to a section that costs more by paying the difference, in the app or through a link the club texts you. A club may also move you to a section that costs the same or less.

I lost access to my account.

Sign in again with the same Apple, Google or phone number you used before. If that doesn't work, email us from the address on your account.

Delete your account and data

To delete your Cut the Line account, email support@cuttheline.club with the subject "Delete my account" from the email or phone number on your account. We'll confirm, then delete your account and personal information within 30 days, including your ID photos and selfie, except records the law requires us to keep (such as payment records) or information needed for an open dispute. Account deletion will also be available directly in the app.